# Live Chat

{% hint style="warning" %}
This feature is planned for future development. Please contact us to enrol for alpha access.
{% endhint %}

Please visit our road map to learn more when this feature will be released for general use.

{% content-ref url="../releases/roadmap" %}
[roadmap](https://docs.merlinpanel.com/releases/roadmap)
{% endcontent-ref %}

## Why use Merlin's Live Chat?

### Increase Sales

Live chatting will speed up your customer service and positively impact your sales. Use Merlin Panel's Live Chat to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

### Solve customer problems in a flash

Instant answers in real-time. Live Chat is the fastest way to help your customers. And they’ll feel it, too.

### Cut costs

One live chat agent can talk with several customers at a time and still retain the same high customer satisfaction rates. This added efficiency will reduce your overall spend on customer service.

### Data all in one place

Using Live Chat with the other Merlin Panel features means you can:

* View full analytics of your customers to help assist them
* Reach out to them with offers at the exact right time
* View orders, page history and checkouts of your customers


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.merlinpanel.com/upcoming-features/live-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.